Customer service
Main: 808-544-0500
Toll Free: 1-800-342-8422
Mon-Fri: 8:00am to 6:00pm
Sat-Sun: 9:00am to 1:00pm
We're here when you need us.
Call, chat, visit a branch, or send us a message.
Find the right way to reach CPB based on what you need.
At your service.
Find the right way to reach us.
Talk to someone right now.
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Online chat
Chat with a CPB representative Monday through Friday, 8:00am to 5:00pm. Look for the chat icon in the lower right corner of any page. -
Infoline (Automated)
Free 24/7 automated telephone banking for balances, transaction history, and basic account management. Oahu: 808-522-2222 Toll Free: 1-800-326-3134
Find a branch near you.
CPB has locations across Oʻahu and Hawaiʻi. Use the branch locator to find hours, directions, and ATM availability at your nearest branch. You can also schedule an appointment in advance so your banker is ready for you.
Have a question? We'll get back to you.
Use the form below to send CPB a message, share feedback, or ask a question that doesn't need an immediate response. A member of our team will follow up with you directly.
Mailing addresses and payment information.
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Loan payments
Loan payment address: Central Pacific Bank, Payment Processing P.O. Box 135010, Honolulu, HI 96801 Loan payoff and overnight: Central Pacific Bank, Loan Servicing Dept. P.O. Box 3590, Honolulu, HI 96811 Physical: 220 South King Street, Honolulu, HI 96813 -
Corporate and mailing
Corporate headquarters: 220 South King Street, Honolulu, HI 96813 General Mailing: P.O. Box 3590, Honolulu, HI 96811 Mortgage loan payments: P.O. Box 7168, Pasadena, CA 91109-7168 Routing Number: 121301578 Swift Code: CEPBUS77
We're committed to serving every customer.
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Japanese-speaking support
CPB provides dedicated Japanese-language customer service and a full Japanese-language website for customers who prefer to bank in Japanese. Customer Service (Japanese): 808-544-5625 Mon-Fri: 8:30am to 5:00pm -
Korean-speaking support
CPB provides Korean-language support for customers who prefer to bank in Korean. Visit our Korean-language page for more information and assistance in Korean. Korean language service available — contact us for assistance. -
Hearing impaired and TTY/TDD
CPB accepts telecommunication relay service calls and provides TTY/TDD connectivity for customers who are deaf, hard of hearing, or have speech disabilities. TTY/TDD: 1-808-532-4920
Important information
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Hearing impaired callers
For persons who are deaf, hard of hearing, or have speech disabilities, Central Pacific Bank provides:
Acceptance of telecommunication relay service calls; and
TTY/TDD connectivity through the Central Pacific Bank Customer Service Center: 1-808-532-4920.
For more information about Accessibility please visit https://www.cpb.bank/accessibility
Japanese Speaking Assistance
Mailing Address
MAIN
P.O. Box 3590
Honolulu, Hawaiʻi 96811
Loan Payment Information
Loan Payment Address
Central Pacific Bank
Payment Processing
P.O. Box 135010
Honolulu, Hawaiʻi 96801
Loan Payoff Address
Central Pacific Bank
Loan Servicing Dept.
P.O. Box 3590
Honolulu, Hawaiʻi 96811
Loan Overnight Payment Address
Central Pacific Bank
Loan Servicing Dept.
220 South King Street
Honolulu, Hawaiʻi 96813
Corporate Headquarters
MAIN
220 South King Street
Honolulu, HI 96813
Mortgage Loan Offices
Mortgage Loan Payment Address
Central Pacific Bank
P.O. Box 7168
Pasadena, CA 91109-7168
Mortgage Loan Payoff / Loan Overnight Payment Address
Central Pacific Bank
1 Corporate Drive,
Suite 360
Lake Zurich, IL
60047- 8945
877-330-4050
Commercial Real Estate Loan Offices
As Hawaiʻi’s premier commercial real estate lender, developers and investors know Central Pacific Bank has the people, the resources and the industry experience to see any project through to success.
Customer Service
MAIN
808-544-0500
TOLL FREE
1-800-342-8422
HOURS
Mon-Fri: 8:00am - 6:00pm, Sat & Sun: 9:00am - 1:00pm
ONLINE CHAT - Mon-Fri: 8:00am - 5:00pm
Hawaii – Honolulu Office
220 S. King Street, Suite 2125
Honolulu, HI 96813
Private Banking
With Private Banking, we provide complete trust, investment, and insurance services for all of your financial needs, and personal banking at a higher level than you may have ever experienced.
Customer Service
MAIN
808-544-3542
CPB Foundation
For information on our CPB Foundation, [##please click here].
Not sure who to contact?
Our customer service team can connect you with the right person, whether you're looking to talk to a personal banker, a business banker, a wealth advisor, or a loan officer. One call gets you where you need to go.